Policies
Returns & Refunds
Not quite right? No problem. You have 30 days from delivery to return any item for a full refund.
30-day returns
Items can be returned within 30 days of delivery, provided they are unused, unworn, and in their original packaging with any tags attached.
How to start a return
Contact us with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back before receiving these instructions.
Refunds
Once your return is received and inspected, we'll email you to confirm. Refunds are issued to your original payment method within 5–10 business days of approval. Shipping costs from the original order are non-refundable unless the item was defective or incorrect.
Exchanges
Need a different size or color? The fastest way is to return the item for a refund and place a new order — or contact us and we'll help arrange an exchange if the replacement is in stock.
Exceptions
For hygiene reasons, certain items (such as intimates and pierced jewelry) can't be returned unless they arrive defective. This doesn't affect your statutory rights.
Questions about this policy? Contact support.